Refund policy

TaniyaClothes.com
Email: clothestaniya@gmail.com
Phone: 7872183250
Address: Bangshidharpur, Ramakantanagar, Mandirbazar, South 24 Parganas, West Bengal – 743395, India
GST No.: 19FRUPM6545J1ZR

Last Updated: June 2026

Welcome to TaniyaClothes.com. We value our customers and strive to provide high-quality women's clothing and a smooth shopping experience. This Return and Refund Policy explains the conditions under which returns, exchanges, refunds, and cancellations are processed. By placing an order on our website, you agree to the terms outlined below.

1. Our Commitment to Customer Satisfaction

At TaniyaClothes.com, customer satisfaction is our priority. We carefully inspect all products before shipping. However, if you receive a product that is damaged, defective, incorrect, or significantly different from what was ordered, we are here to help resolve the issue in a fair and timely manner.

2. Eligibility for Returns

Customers may request a return under the following circumstances:

  • The product received is damaged during transit.

  • The product received is defective or faulty.

  • An incorrect item has been delivered.

  • The product has a manufacturing defect.

  • The delivered product is substantially different from the product ordered.

To be eligible for a return:

  • The return request must be submitted within 7 days of delivery.

  • The product must be unused, unwashed, and unworn.

  • All original tags, labels, packaging, and accessories must be intact.

  • The item must be returned in the same condition in which it was received.

  • A valid proof of purchase or order confirmation must be provided.

3. Non-Returnable Items

For hygiene, safety, and quality reasons, certain items may not be eligible for return or exchange, including:

  • Used or worn garments.

  • Washed clothing items.

  • Products without original tags or packaging.

  • Customized or personalized products.

  • Clearance sale items.

  • Promotional or special-offer products unless received damaged or defective.

  • Products damaged due to misuse, improper handling, or negligence by the customer.

TaniyaClothes.com reserves the right to reject returns that do not meet the eligibility requirements.

4. Return Request Procedure

To initiate a return:

  1. Email us at clothestaniya@gmail.com within 7 days of receiving your order.

  2. Include your order number and contact information.

  3. Provide clear photographs showing the issue with the product.

  4. Explain the reason for the return request.

  5. Our customer support team will review your request and respond within a reasonable timeframe.

Return requests submitted after the eligible period may not be accepted.

5. Return Approval Process

After receiving your request:

  • Our team will review the information provided.

  • Additional photographs or details may be requested.

  • Once approved, return instructions will be shared via email.

  • Customers must follow the provided return instructions carefully.

Approval of a return request does not automatically guarantee a refund. Returned products must pass quality inspection upon receipt.

6. Product Inspection

After the returned item reaches our facility:

  • The product will undergo a detailed quality inspection.

  • We will verify the reported issue.

  • We will confirm compliance with our return eligibility requirements.

The inspection process may take several business days after receipt of the returned item.

7. Refund Eligibility

Refunds may be approved if:

  • The returned item passes inspection.

  • The product is confirmed to be defective, damaged, incorrect, or otherwise eligible under this policy.

  • The return request was submitted within the permitted timeframe.

Refunds will not be issued if:

  • The item shows signs of use.

  • The item has been washed or altered.

  • Tags or original packaging are missing.

  • The return does not meet policy requirements.

8. Refund Processing Time

Once a refund is approved:

  • Refund processing will begin promptly.

  • The amount will be credited to the original payment method used during purchase whenever possible.

  • Processing times may vary depending on the payment provider, bank, or financial institution.

  • Customers will receive notification when the refund has been initiated.

Please note that banking institutions may require additional time to reflect the refund in your account.

9. Exchange Policy

If an eligible item qualifies for exchange:

  • Customers may request a replacement for the same product, subject to stock availability.

  • Exchanges are processed after the returned item is received and approved.

  • If the requested replacement is unavailable, a refund or alternative solution may be offered.

Exchange requests are subject to product availability at the time of processing.

10. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery.

  • Send photographs clearly showing the damage or defect.

  • Retain all packaging materials until the matter is resolved.

Failure to report damage within the specified timeframe may affect eligibility for return or refund consideration.

11. Incorrect Products

If you receive an incorrect item:

  • Notify us immediately upon delivery.

  • Provide photographs of the received product and packaging.

  • Our team will arrange an appropriate resolution after verification.

We are committed to correcting fulfillment errors as quickly as possible.

12. Order Cancellation Policy

Orders may be cancelled before shipment.

To request cancellation:

  • Contact us as soon as possible after placing the order.

  • Include your order details.

  • If the order has not yet been processed or shipped, cancellation may be approved.

Once an order has been shipped, cancellation requests may not be accepted and standard return procedures will apply.

13. Refusal of Delivery

Customers who refuse delivery without a valid reason may not be eligible for a full refund. Any applicable shipping, handling, or return expenses may be deducted where legally permissible.

14. Color and Appearance Variations

We make every effort to accurately display product colors and details.

However, slight differences may occur due to:

  • Monitor settings.

  • Mobile device displays.

  • Lighting conditions during photography.

  • Manufacturing variations.

Minor color differences are generally not considered defects.

15. Size-Related Considerations

Customers are encouraged to carefully review sizing information before placing an order.

Returns based solely on personal fit preferences may be evaluated according to the specific circumstances and product category.

Reviewing size charts before purchase helps reduce sizing issues.

16. Shipping Charges

Original shipping charges, if applicable, may not be refundable except when:

  • An incorrect product was shipped.

  • A defective product was delivered.

  • A verified fulfillment error occurred on our part.

Any applicable return shipping arrangements will be communicated during the return approval process.

17. Fraud Prevention

To protect customers and maintain service quality:

  • All return requests are subject to verification.

  • Repeated abuse of return policies may result in restrictions.

  • Fraudulent claims may be rejected.

  • TaniyaClothes.com reserves the right to request supporting documentation where necessary.

18. Limitation of Liability

Our liability is limited to the purchase value of the product in question. We are not responsible for indirect, incidental, or consequential losses arising from the use of our products, except where required by applicable law.

19. Policy Updates

TaniyaClothes.com reserves the right to modify, update, or revise this Return and Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on the website. Customers are encouraged to review this policy periodically.

20. Contact Information

For questions regarding returns, exchanges, refunds, or cancellations, please contact:

TaniyaClothes.com
Email: clothestaniya@gmail.com
Phone: 7872183250
Address: Bangshidharpur, Ramakantanagar, Mandirbazar, South 24 Parganas, West Bengal – 743395, India
GST No.: 19FRUPM6545J1ZR

Thank you for shopping with TaniyaClothes.com. We appreciate your trust and are committed to providing quality women's fashion products and reliable customer service.